Newest KB Articles

The dnsbl.sorbs.net Spam Filter

Tue, 30 Nov 2010 20:27:35 GMT

For different reasons, the list "dnsbl.sorbs.net" can have one of our mail servers blacklisted, and they demand we pay a fine before it can be removed.

To say the least, this is very unusual as we work with Spam Cop, ORDB, Spam Haus and AOL which are some of the most respected and reliable blacklist providers on the Internet.

Standard practice for these proviers is to 'blacklist' a Web Host or ISP that it feels is responsible for SPAM. This is communicated to the offending host or ISP which then must find and fix the issue to be removed off the list.

The way the Sorbs list works is they want you to pay a $50.00 fine to be removed. If they receive another complaint, you will be re-listed and then you must pay another fine.

When we are informed by one of the respected blacklists that a site hosted here is sending unsolicited spam, the domain gets turned off per zero policy for SPAM and our terms of service.

Fortunately, most Internet Service Providers and Hosting Providers do not work with Sorbs. However, if you are having a problem related to a provider using Sorbs, you can have the client that you are trying to send mail to contact their Internet Service Provider. They should ask them not to use the Sorbs list, and you can even use this information as a reference for them. Most ISPs will not use the Sorbs list after finding out this information.

Automatically set Outlook to Send and Receive email

Fri, 26 Feb 2010 19:42:52 GMT

To Send and receive messages automatically when Outlook 2002/2003 starts and periodically while it's open, go to Tools, Send/Receive, Send/Receive settings, Define Send/Receive and add a check to the box to Schedule an automatic send/receive every 5 min.

We recommend that you raise the minutes to 8 - 10, especially if you have more than one email account configured in Outlook.

Are MarketingMatch able to offer dial-up internet access?

Sat, 20 Feb 2010 04:17:29 GMT

For customers from the United Kingdom, Yes. Dial Up Internet Access supports ISDN and PSTN lines. Users will be charged by their telephone provider for cost of all calls made to the access number. MarketingMatch are unable to offer support for this dial up service.

If your telephone number is withheld from where you are calling, please prefix the dial up number with 1470. This service is only available in the UK.

Dial Up Telephone Number: 0845 665 3000
Username: marketingmatch
Password: marketingmatch

At this time we are unable to offer Dial Up Internet access to customers from Canada and the United States.

Adding a trusted sender to an AOL email address

Sat, 20 Feb 2010 04:05:22 GMT

From your AOL email account:
Go to Keyword Mail Controls.
Select the AOL account you’re sending to.
Click Customize Mail Controls For This Screen Name.
For AOL version 7.0: In the section for "exclusion and inclusion parameters", include your domain:
User@yourDomain.com
@yourDomain.com
For AOL version 8.0: Select Allow email from all AOL members, email addresses and domains.
Click Next until the Save button shows up at the bottom.
Click Save.
If this does not work, AOL suggests contacting them at postmaster@aol.com

Unable to connect with email client but can connect with web interface?

Sat, 20 Feb 2010 04:04:57 GMT

Antivirus software will occasionally disconnect an email client (your computer) from the correct path to the mail servers, especially after an antivirus update. First, close the email client. Open the antivirus options/settings. Turn off all options that check sending or receiving mail for viruses, apply and close. Some anti-virus clients change the mail server path in order to check for viruses. Open the email client and verify that the email server settings are correct:

Usually, this setting is under tools/email accounts/properties. Default settings for POP/IMAP are mail.yourDomainName.com and for SMTP is mail.yourDomainName.com or your Internet Service Providers SMTP server, apply and close the window.

At this point, test sending and receiving, if the anti-virus software was the cause of the problem, you should be able to send an email to yourself. Finally, open the antivirus options/settings and turn back on the options to check sending and receiving email for viruses.

Configuring SMTP Authentication for OS X Mail

Sat, 20 Feb 2010 04:04:22 GMT

Launch OS X mail and make sure that it is the active window on your desktop, then do the following:

From the Mail menu, select "Preferences"

In the "Accounts" dialog box, select the e-mail account to set SMTP authentication for, and then click the "Edit" button.

In the new Accounts dialog box:

Select the "Account Information" tab.

Under "Outgoing Mail Server:" click the "Options" button.

In the SMTP Server Options dialog box:

For "Method of Authentication" choose "Password"

In the "User Name" text box, enter your full email address.

In the "Password" text box, enter the password for your account.

Click the "OK" button to close the "SMTP Server Options" dialog box.

Click the "OK" button to close the "Accounts" dialog box.

Click the "Close" button.

How to Set Up Your Trusted Senders List

Sat, 20 Feb 2010 04:03:59 GMT

Email addresses (ex: joe@example.com) or entire domain names (ex: example.com) can be added to your list of trusted senders (or white list). When email comes in from a trusted sender, all spam filtering for that email will be bypassed.

You can manually add email addresses or domain names to the Trusted Senders list at the Domain level or the Individual level.

Adding Trusted Senders at the Domain Level
You will need to be logged into SmarterMail as the primary or an administrative user to configure this level. Changes made here affect the whole domain and blankets over every address created.

1. Log in to the WebControlCenter and access Mail--Mail Admin and click the 'Login as Admin' link or log in to your mail account at http://mail.yourdomain.com (replace 'yourdomain.com' with your actual domain).

2. Once logged into SmarterMail, go to SETTINGS > DOMAIN SETTINGS > SPAM FILTERING, then click the “Trusted Senders” tab.

3. Under the Trusted Senders tab, enter the email addresses and/or domains below that will skip spam checking. Enter one email address or domain name per line. Once you are done adding to the list, click Save.

Adding Trusted Senders at the Individual Level
All email users have access to this with the SmarterMail web interface for their own account. This will add these trusted senders to just this mail account and not all accounts for the domain.

1. Log in to the WebControlCenter and access Mail--Mail Admin. Click the 'Login as User' link or log in to your mail account at http://mail.yourdomain.com (replace 'yourdomain.com' with your actual domain).

2. Once logged into SmarterMail, go to SETTINGS > MY SETTINGS > FILTERING > SPAM FILTERING, then click the “Trusted Senders” tab.

3. Under the Trusted Senders tab, enter the email addresses and/or domains below that will skip spam checking. Enter one email address or domain name per line. Once you are done adding to the list, click Save.

Please note: normal content filtering rules will still be followed. Any emails that you "unmark as spam" will add the sender to your trusted senders list automatically.

Maximum message size limit

Sat, 20 Feb 2010 04:03:11 GMT

Our email servers have a maximum outgoing message size limit of 10MB. This includes the email, headers, attachments (if applicable) and any space needed for the message to be encoded (which can sometimes increase the size by 20-30%). Therefore, the largest attachments you may be able to add to an email should be about 7-8MB in size.

Outlook blocks specific file extensions in email attachments

Sat, 20 Feb 2010 04:01:07 GMT

You can modify the registry to allow specific file extensions to be saved. This is described in detail in the following Microsoft Knowledge Base Article:

http://support.microsoft.com/?kbid=259228

Email Address Setup for Eudora?

Sat, 20 Feb 2010 04:00:19 GMT

1. Click on the "Personalities" tab on the left menu

2. Right-click in the menu and choose "New…" from the pop-up menu

3. Choose "Create brand new email account," click "Next"

4. Type what you would like the account called, click "Next"

5. Type what you would like your email "from" to be seen as when you send email, click "Next"

6. Type in your new email address with your email username followed by "@" and your domain name (ex: john@doe.com), click "Next"

7. Repeat Step 6.

8. Type "mail." followed by your domain name (ex: mail.doe.com), click "Next"

9. Skip this step, no directory is needed, click "Next"

10. Repeat Step 8.

11. Click "Finish"

That's it! Whenever you log into Eudora, type in your email password.